Customer Support

If you encounter any problems or have any questions regarding your subscription, please read the following before sending any email.
CCbill Customers read below

 

Password Problems
When writing about problems with your password please include as much of the following information as possible.

  • User Name and Password
  • Subscription ID **
  • Email address entered when you joined.

The above information is needed to look up your subscription information
Send to 
support@ccbill.com  

Or call them toll free @  1-888-906-0666

**Found on emailed receipt sent after signup


Cancellations:

If you encounter problems with the automated cancellation please email the following information to support@ccbill.com
Please allow 48 hours for manual cancellations.
  • User Name and Password
  • Subscription ID **
  • Email address entered when you joined.

**Found on emailed receipt sent after signup


18 U.S.C. 2257 Record-Keeping Requirements Compliance Statement

.